PLATFORM SUBSCRIPTION AGREEMENT | Service Level Agreement (Standard Support Services)

This Service Level Agreement is incorporated into the Platform Subscription Agreement (“Agreement”) between SEETS TECHNOLOGIES INC., dba weshowup.io (“weshowup”) and the business entity identified as “Subscriber” on the Cover Page to the Agreement.

Defined Terms

In addition to the capitalized terms defined elsewhere in the Agreement, the following terms have the following meanings:

• “Available” means the ability of the Subscriber’s IP traffic to transfer to and from the internet across the Platform.
• “Support Hours” means the hours of 8:00 a.m. and 5:00 p.m. (Pacific Time), Monday through Friday, excluding statutory holidays observed in the Province of British Columbia and other days on which weshowup is closed in accordance with company policy (e.g., Boxing Day).

Service Level Commitment

• Subject to the provisions of the Agreement, weshowup will use all reasonable efforts to ensure that the Platform is Available during Support Hours.

Support Services

During the Term, weshowup will provide the Subscriber with the following support services:

• Incident Reporting: Telephone and email support to weshowup’s support desk, available during Support Hours by calling or sending an email to .
• Incident Response Times: weshowup will respond to each reported incident and provide the following corrective services in accordance with the following priority:

Severity Level	Description	Response Time	Activity
1	One or more mission critical features of the Platform are unavailable or unusable, and the situation is considered an emergency, or the Platform as a whole is inoperable. A workaround is not immediately available.	Within Support Hours	weshowup will use reasonable efforts both during and outside of Support Hours to resolve the reported incident as expediently as possible.
2	Specific non-critical functionality of the Platform is unavailable or unusable, or the operation of the Platform is severely restricted. A workaround is not immediately available.	Within Support Hours	weshowup will use reasonable efforts during Support Hours to resolve the reported incident as expediently as possible.
3	Non-critical functionality of the Platform is unavailable or unusable causing minor inconvenience.	Within days	weshowup will use reasonable efforts during Support Hours to resolve the reported incident.

• weshowup’s determination of the Severity Level of a reported incident will be final and binding on the parties.
• weshowup will fulfil its obligation to resolve Severity Level 1 incidents and Severity Level 2 incidents if its corrective actions result in the reclassification of that issue to a lower Severity Level. For support services for Severity Level 1 incidents required outside of Support Hours, it may be lower risk to temporarily deploy a workaround with a more significant fix being deployed and tested by a full team during Support Hours.
• Notwithstanding any other provision of the Agreement, the provisions of this Section are the Subscriber’s sole and exclusive remedy, and weshowup’s entire responsibility and liability, for any incident reported to weshowup under this Service Level Agreement.