This Service Level Agreement is incorporated into the Platform Subscription Agreement (“Agreement”) between SEETS TECHNOLOGIES INC., **dba weshowup.io (“weshowup”) and the business entity identified as “Subscriber**” on the Cover Page to the Agreement.
In addition to the capitalized terms defined elsewhere in the Agreement, the following terms have the following meanings:
During the Term, weshowup will provide the Subscriber with the following support services:
Severity Level | Description | Response Time | Activity |
1 | One or more mission critical features of the Platform are unavailable or unusable, and the situation is considered an emergency, or the Platform as a whole is inoperable. A workaround is not immediately available. | Within Support Hours | weshowup will use reasonable efforts both during and outside of Support Hours to resolve the reported incident as expediently as possible. |
2 | Specific non-critical functionality of the Platform is unavailable or unusable, or the operation of the Platform is severely restricted. A workaround is not immediately available. | Within Support Hours | weshowup will use reasonable efforts during Support Hours to resolve the reported incident as expediently as possible. |
3 | Non-critical functionality of the Platform is unavailable or unusable causing minor inconvenience. | Within days | weshowup will use reasonable efforts during Support Hours to resolve the reported incident. |